Terms of service
TRAVELOPTIONS SPORT LTD – Terms & Conditions
www.to-sport.co.uk
Our booking conditions set out clearly and simply the responsibilities which we at TRAVELOPTIONS SPORT LTD have to you and you in turn have to us when we make a contract between us. This contract is made when you make a booking and we accept it by written confirmation on these terms. If you make a booking by telephone or via the website, it will be accepted that you agree to these conditions.
1 YOUR CONTRACT WITH TRAVELOPTIONS SPORT LTD
When booking a Ticket Package/Experience, you agree on behalf of all your party the terms of these conditions and pay the full amount stipulated for that Ticket Package/Experience. Similarly, if we have your verbal authority or you have provided instructions to deduct payment from your credit/debit card, it is understood that you are in agreement with these booking conditions. Our Booking Conditions are available via the website, and a link will be sent out via electronic confirmation. Your contract with us shall be governed by and construed in accordance with the law of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales over any claim or matter arising under or in conjunction with your contract with us. You may however choose to submit to the law and jurisdiction of Scotland or Northern Ireland if you are resident in either of these jurisdictions but not to any other law and/or jurisdiction. Please be aware that any Ticket included in any Ticket Experience may be bound by the Terms and Conditions of the Ticket or Event Organiser. TRAVELOPTIONS SPORT LTD are not the Match/Concert/Event/Ticket Organiser and all Ticket(s) included with any Ticket Experience are provided under Licence with the Event Organiser/Promoter/Football Club etc.
2 CONFIRMATION OF BOOKING
These booking conditions together with our general information form the basis of your contract. Your booking is with TRAVELOPTIONS SPORT LTD Ltd. Registered in England No. 12475562. NB: If your booking is made via the internet, you will receive an initial confirmation on screen to print off and a further confirmation of your order via email. Our online Booking Software has been designed to the highest level and is a secure environment to ensure all information given is fully protected. Whilst every measure is in place to ensure that the availability reflects accurately online, in the unlikely event of system failure or in the event that a problem arises, TRAVELOPTIONS SPORT LTD will make every attempt to resolve any issues or provide comparable alternatives wherever possible. In the unlikely event of any problem with an online order, TRAVELOPTIONS SPORT LTD will contact you at the earliest opportunity. In some cases, a postal confirmation may be sent out to you if requested. All purchases are subject to payment card verification and other security checks and your transaction may be cancelled if it has not passed our verification process. We also reserve the right to cancel bookings which we reasonably suspect to have been made fraudulently. NB: Ticket(s) included in a Package/Experience may have a lower face value than the overall Ticket Package/Experience selling price you pay and represent(s) only an element of the overall Package/Experience price.
3 PAYMENT
The balance of your Ticket Package / Match Break / Experience must be paid in full upon booking and as outlined and stated on your Booking/Reservation Confirmation Invoice. If you have made your. If you do not pay by the stipulated date, we reserve the right to cancel your Ticket Package/ Match Break /Experience.
4 IF YOU CHANGE YOUR TICKET PACKAGE/EXPERIENCE BOOKING
Please check the details of your original booking carefully against your confirmation. Any material amendments made by you within 4 weeks of event date/commencement of arrangements made on your behalf may be treated as a cancellation and the appropriate charges made (see section 5).
5 IF YOU CANCEL YOUR BOOKING
If you cancel your Ticket Package/Experience booking for all or any member(s) of your party, you must notify us in writing immediately. We will acknowledge this communication and send you an amended booking confirmation or cancellation invoice accordingly. Should you not receive our acknowledgement within 24 Hours during normal offices, please contact us via info@to-sport.co.uk. As TRAVELOPTIONS SPORT LTD will have made payments for Ticket (s), Hospitality, Accommodation, Travel (where applicable) on your behalf to ensure your booking is secure, cancellation costs will be incurred. The following cancellation charges will therefore apply. Any insurance premiums are non-refundable. TRAVELOPTIONS SPORT LTD therefore reserves the right to recover any out-of-pocket expenses in these instances, over and above the standard cancellation charges set out below:
Period before Event Date/Arrival/Departure within which written cancellation is received and corresponding amounts of cancellation charge shown as a % of the Ticket Package/Experience cost:
More than 30 days 65%
29 days – or less 100%
6 OTHER ITEMS
You are responsible for ensuring that you adhere to instructions provided by TRAVELOPTIONS SPORT LTD in respect to check-in times/arrival/departure points if applicable. TRAVELOPTIONS SPORT LTD cannot be liable for any loss or expense suffered by clients because of their late arrival or failure to adhere to procedure provided in accordance with check-in/arrival instructions if applicable.
7 PASSPORT/VISA REQUIREMENTS
Should the destination for your chosen Ticket Package/Experience require travel outside of your resident country, a full Passport/ID is usually required for travel. Please note that it is the responsibility of the client to be in possession of a Valid Passport/ID with normally a (minimum validity of 6 months) and any Visa that may be required. Long delays in obtaining Passports/ID Cards and Visas can occur, so be sure to apply well in advance of Travel/Event Date. If in doubt, please check with the consulates of all the countries you will be visiting or passing through. TRAVELOPTIONS SPORT LTD cannot be liable for any loss or expense suffered if you do not adhere to these requirements.
8 ADMISSION AND ATTENDANCE (Subject to Venue and Ticket Conditions)
Please be advised the venue reserves the right to refuse admission should patrons breach any terms and conditions of the event or Event Partner. The venue may on occasions have to conduct security searches to ensure the safety of the patrons.
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
There normally will be no pass-outs or re-admissions of any kind.
The unauthorised use of photographic and recording equipment is prohibited. Any photos, videos and/or recordings may be destroyed or deleted. Laser pens, mobile phones, dogs (except guide dogs) and a patron’s own food and drink may also be prohibited (please check with the venue). You and other ticket holders consent to filming and sound recording as members of the audience.
Please be aware Prolonged exposure to noise may damage your hearing.
Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event.
As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist.
9 OUR OBLIGATION TO YOU
Once we have confirmed we have available space on the Ticket Package/Experience of your choice, you will be required to confirm your booking by agreeing to pay the full payment. Once payment has been successfully processed you will receive a formal booking confirmation directly thereafter, usually by email. From this time TRAVELOPTIONS SPORT LTD has accepted your booking under the Terms and Conditions. Please ensure your email address is entered correctly at time of booking. Please see payments Section 3.
10 IF WE CHANGE YOUR TICKET PACKAGE/EXPERIENCE
It is possible that circumstances may arise which make changes to the advertised Ticket Package/Experience. Should this be a fundamental change to the event (such as a change of venue), we will do our very best to offer you an alternative package/experience. In the event that this is not acceptable, a full refund will apply. Such refund entitlements and changes do not, however, apply to changes in fixture dates and times for football matches, and in these instances, a refund will be offered only at our own discretion.
Material Alteration to your Ticket Package/Experience. If an event is materially altered, you will be offered an option to either reconfirm your order for the altered event or to claim a refund within such time as specified by us. Failure to inform us of your decision may result in your order being reconfirmed for the altered event and you will not be entitled to claim a refund. A ‘material alteration’ is a change which, in our and the Event Organisers reasonable opinion, makes the Event materially different to the Event that purchasers of Ticket Package/Experiences, taken generally, could reasonably expect. The use of understudies in theatre performances and/or any changes of: (i) any supporting act; (ii) members of a band; and/or (iii) the line-up of any multi-performer event (such as a festival) shall not be a material alteration.
Important note: Compensation payments do not apply to changes caused by reason of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disasters, fire, flood, technical problems to transport, closure or congestion of airports and ports, cancellation changes of schedules by schedule airlines /trains concert/event cancellation and similar events beyond our control. Any travel or arrangements not booked by TRAVELOPTIONS SPORT LTD are outside our control even if they were to affect your booking arrangements with TRAVELOPTIONS SPORT LTD
11 WHAT HAPPENS TO COMPLAINTS
We do try to ensure that your experience with us is as enjoyable as possible. However, very occasionally, something might go wrong. If you do encounter a problem, please inform the on-site Host(s) immediately who will try and resolve the matter there and then. You will also have been given a 24-Hour Customer Services Support telephone number which is available before, during and after the actual concert/event and also outside of office hours. If the matter cannot be resolved immediately, the details will be recorded by our VIP Host(s) and you will be asked to contact the TRAVELOPTIONS SPORT LTD office by telephone or email as soon as possible and no later than 21 days after the show/event. You will be asked to put your complaint in writing, including your original booking number and all relevant information. Please email: info@to-sport.co.uk
We can normally agree on an amicable settlement. However, in the unlikely event of us being unable to do so, you may of course refer your case to the Small Claims Court which provides an inexpensive way of settling disputed claims.
Please note; We will not accept liability in respect of claims that we receive later than 21 days after the date you attended the show/event.
12 SPECIAL REQUESTS
We will take note of any special requests made at time of booking and will look where possible to assist. We regret that we cannot guarantee any requests will be possible.
CLIENTS WITH DISABILITY
Please ensure that we are advised of any party members with Disability at time of booking or as soon after as possible as special arrangements may have to be made. Whilst we will do our best to assist, in some cases Venues, Accommodation and VIP Experiences may not be conducive to clients with Disability. Please note we do not sell Tickets for Wheelchair Platforms and therefore request that you contact the Venue/Box Office Directly to purchase such designated tickets. Wheelchair platform concert/event tickets are not included in TRAVELOPTIONS SPORT LTD packages/experiences and are subject to availability with the Venue/Box Office and additional charges may apply. In the event that we are unable to accommodate any special needs, a full refund will apply, subject to being advised of any special requirements at time of booking. Carers will normally be required to pay for tickets.
13 RESPONSIBILITY FOR YOUR TICKET PACKAGE/EXPERIENCE
We accept responsibility for the actions and/or omissions of our employees, agents, subcontractors and suppliers whilst they are acting within the scope of their employment with us. We also accept responsibility should the service we offer prove deficient in any way. In the unlikely event if any part of your Ticket Package/Experience is not provided in the advertised manner, we will refund that element of the Ticket Package/Experience.
We will not however be responsible for nor accept liability for death, bodily injury or illness caused to the signatory to the contract and/or any named person on the booking form save insofar as such death, bodily injury or illnesses caused by the negligence of TRAVELOPTIONS SPORT LTD or its employees or agents of the same.
14 ASSISTANCE
Where appropriate and subject to our discretion, we offer the following Assistance to our clients.
- a) General Assistance. If any client who through misadventure suffers illness, personal injury or death during the period of the Ticket Package/Experience arising out of an incident which did not form part of their Ticket Package/Experience.
- b) If legal action is undertaken by our clients against any third party as a result of any loss or damage suffered during their Ticket Package/Experience provided we have been notified within 90 days of the date of the misadventure and provided we agree to such action then we will meet initial legal costs.
- c) If assistance is provided under para a) and b) above we will limit any monies paid to £5000.00 per booking form and in the event of there being a successful claim for costs against a third party or there being a suitable insurance policy(ies) in force our costs shall be recoverable from the client concerned.
- d) In the event of a claim under this clause against us by you or any person named on the booking form we reserve the right to claim in your place against the person or organisation responsible for the act, default or omission on giving rise to the claim and you hereby agree to assist us fully in the event that enforce the rights which have been assigned to us or to which we are surrogated.
15 MATCH/FIXTURE/EVENT/CONCERT/SHOW CANCELLATION (NB: This may not cover all personal cancellation circumstances – please read policy)
Our responsibility is to provide you with the Ticket and Experience in respect to the Match /Event/Concert/Show as advertised by TRAVELOPTIONS SPORT LTD, consequently we cannot be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled/postponed by the show/concert/event organisers. Any pre-booked Hotel Accommodation as part of your Ticket Experience could be non-refundable, dependent on when the Concert/Event/Show is cancelled/postponed or if you have checked-in and utilised the room. Similarly, should you for personal reasons not be able to continue with your booking, cancellation charges will apply (please see Section 5).
16 CANCELLATION DUE TO LACK OF DEMAND
Very occasionally we are obliged to cancel a particular Ticket Package/Experience due to insufficient numbers; in the event of this happening, we will offer you where possible an alternative Ticket Package/Experience or if this is unacceptable, we will refund all monies paid.
17 PRICES and PRICE CHANGES
We always endeavour to ensure that prices quoted on our website are accurate. Should any subsequent additions to your booking take place, subject to availability, any additional services or ticket additions may reflect the new selling price. Please note, Ticket and VIP Ticket Experiences can comprise of many other ancillary costs and will be priced accordingly – NB: The Ticket Face value of ticket(s) included, will not always reflect prices paid in a Ticket or VIP Ticket Experience and any Premium Priced purchase is an optional purchase over that of a Ticket Only Purchase.
18 MATCH/FIXTURE/EVENT/CONCERT/SHOW TICKET RE-ISSUE – IMPORTANT TICKET INFORMATION
Due to increased security and counterfeit prevention in respect to the re-issue of Match/Event/Concert tickets, it is becoming more and more difficult to organise the re-issue lost/stolen or spoiled match/event/concert/show tickets. General Entrance (GA) standing Pitch/Unreserved seats Cannot Under Any Circumstances be re-issued. Dependent on the promoter/event/match organiser in some instances reserved numbered seats can be re-issued at the Event Venue. Administration charges may be levied. However, this is becoming more and more difficult due to counterfeit prevention software being installed and used now by many venues and may result in a request being refused, or if allowed, the physical Repurchasing of New Tickets to gain entrance. We therefore strongly request that TICKETS are KEPT SAFELY prior to attending an event and that if staying in an hotel, to use safe deposit facilities normally available. TRAVELOPTIONS SPORT LTD regret that they cannot be held responsible for lost/stolen/spoiled tickets once received and any additional costs that may be incurred in replacing or repurchasing new tickets for an Match/Event/Concert/Show.
19 RESTRICTIONS/RESELL
Tickets may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction shall be displayed on our website or otherwise notified to you before or at the time you book the tickets. It is your responsibility to ensure that you read all notifications displayed on our website.
You may not resell or transfer your Ticket or VIP Ticket Package/Experience. Any resale or transfer (or attempted resale or transfer) is grounds for seizure or cancellation of that Ticket without refund or other compensation. We will however allow name changes on occasions subject to the discretion of TRAVELOPTIONS SPORT LTD and proof of legitimacy.
A Ticket or VIP Ticket Package/Experience shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by TRAVELOPTIONS SPORT LTD, provided that even if such consent is obtained, use of our trademarks and other intellectual property is subject to our prior consent.
20 DESCRIPTIONS/INFORMATION PAGES
NB: All information displayed on the TRAVELOPTIONS SPORT LTD Website is provided in good faith – TRAVELOPTIONS SPORT LTD cannot be held responsible for any inaccuracies – please advise info@to-sport.co.uk if any inaccuracies / errors are found – Thank you
21 TICKET DESPATCH – TICKET ALLOCATION – VENUE SEATING
TRAVELOPTIONS SPORT LTD will look to ensure that your Ticket(s) and information pack/itinerary for any booked Match/Event/Concert/Show is with you in good time. We look to ensure that you will receive all information within a minimum of 2-3 days before the Event Date and normally achieve despatch in advance of this time. Items will be sent securely by either an Electronic source (eTicket/NFC Pass) or Secure Post/Courier whereby items will need to be signed for. You will be advised by email when despatched. It is your responsibility to advise any change to your delivery address and must receive confirmation from us that this has been actioned. Any delays or loss of items may incur additional charges being levied due to failure to notify TRAVELOPTIONS SPORT LTD of the correct delivery address. NB: Arrangements can in some cases be made to deliver your Tickets and Final information pack to your Hotel or to be collected on the day. When you receive your tickets, please keep them in a safe place. We will not be responsible for any tickets that are lost or stolen. Please note that direct sunlight or heat can sometimes damage tickets
TICKET ALLOCATING
Ticket allocating will be in accordance with the Ticket Description as part of your Ticket, VIP Ticket Package/Experience. Tickets will be allocated on a First Book basis. Reserved seats will be seated together (unless otherwise stated at time of booking/shown on your confirmation)
VENUE SEATING
As in all live events other audience participants may stand up during the event which may on occasions impair your view. If you choose to remain seated or if the person(s) size or height in front of you affects your viewing, we regret no refunds or compensation will be offered if your view is restricted in this way. Venue Stewarding can vary venue by venue and audience participation can vary artist by artist. NB: Late Arrival – In some cases late arrivals to main act (venue policy prohibits disturbing customer seating) and you may not be allowed to take your allocated seats. We therefore always recommend being in your seats prior to main act – Thank you. In the unlikely event of an issue with sightlines with your seated tickets on the day of the show, please report this ASAP to the Event Organisers supervisor or the Box Office. Please also ensure that you call our Emergency Office Contact number to speak to our Duty Manager so that we can look wherever possible to assist you. This number can be found on your information sheet / Itinerary. Concerns with sightlines/restricted views must be reported on the day of the show and within thirty minutes of the commencement of the headline act’s performance. We regret that we cannot remedy any concerns after the show or offer any form of refund. If we or the venue are unable to secure the Ticket Holder with seats of equal or better value, the Holder may, within thirty minutes of the commencement of the headline act’s performance, elect to leave the Venue and take a refund of the full face value of the ticket(s) upon surrendering the tickets to the Promoter’s on-site box office.
22 PRIVACY AND DATA PROTECTION POLICY
TRAVELOPTIONS SPORT LTD only collects personal information about you (for example your name, address, telephone number, email address) but never credit/debit/payment card details during any on-line transaction and only when you specifically provide us with such information, on a voluntary basis, for example when purchasing or enquiring about event tickets, packages online. Any personal information TRAVELOPTIONS SPORT LTD collect via our website will never be released or sold to any companies or individuals.
We will not share your personal information for marketing or any other purposes without your consent, unless where required by law. If you have registered your interest to subscribe to TRAVELOPTIONS SPORT LTD’s Newsletter and thereby given your consent, you will receive Event News and New Releases periodically but normally no more than one per week or only when a specific New Event is Announced to ensure you don’t miss out on any Pre-Sale or On-Sale dates and times! (You can of course unsubscribe at any time) As TRAVELOPTIONS SPORT LTD act as Officially Appointed Agents for Event Organisers, in some instances your email address may be required to ensure you receive the best and up to date event information in respect to the forthcoming Match/Event/Show or other related information. (You can of course unsubscribe at any time) In some cases your Name and Address information is required by the Promoter/Event/Match Organiser for Security and Ticket Entry validation purposes and purely on an event by event basis only. Full compliance of Data Protection is always in place.
TRAVELOPTIONS SPORT LTD takes the security of your personal data extremely seriously and abides by the updated General Data Protection Regulation (GDPR) effective from 25th May 2018 and which supersedes the previous Data Protection Act 1998. Please see below how we handle your personal data and what rights you have.
What personal data is collected;
Personal data that you provide is likely to include but is not limited to:-
Name(s) including those as detailed in your booking
Gender
Age/DOB (where applicable)
Postal Address
Email Address
Phone Number(s)
IP Address (if booking on-line) this does not identify you personally
You may also provide us with requests regarding special diet or special information in order to note in your booking on health grounds with a view to us assisting wherever possible in this regard.
Any personal data provided by you or others in your booking is solely used in connection with your booking with us and this information is given freely by you or on behalf of others in your booking, by telephone or when booking on-line via our website, email or fax. You may also choose to subscribe to our newsletter, which you can always unsubscribe from at any time, by selecting unsubscribe. You may also receive news alerts if you have subscribed to our social media options, including for example Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Our Blog.
Purpose of personal data processing
We use the information you provide us with, to secure the Ticket Related/Event Experience/Package(s) as you have requested in your name or on behalf of any other party member in your booking. By making a purchase from this site you are consenting to your financial and/or personal information being passed to any third-party organisations necessary to process your transactions with TRAVELOPTIONS SPORT LTD, such as credit/payment card companies, banks and the companies that handle transaction processing on our behalf. Except for these specific cases, we will never share financial information with third parties without your specific consent and again this would not relate to any payment card details which are not held/stored on our systems or by our company.
Storage of personal data
We store your personal information securely and may be held on our systems for up to 15 years, however, you can request that we delete your records at any time. If you have subscribed to our newsletter, we save your contact details until further notice. You can at any time, unsubscribe by selecting “unsubscribe” at the bottom of the newsletter or by emailing unsubscribe or by writing to us at the address below. Your contact details will be then deleted.
In some cases, we may need to store data for longer periods when required by law (e.g., accounting law) or, for example, complaints.
Who may be processing personal data
Your personal information is processed by our trained staff, our website system services and related administrative services, including PCI Compliant payment processing companies on our behalf with whom we have contract agreements for the protection of personal data.
Elements of your personal data may also be processed within the industry, such as venues, hotels/accommodation providers and transportation companies. This will only be as required, to fulfil our obligations to you, relating to the relevant elements of the services you require, in conjunction with the Ticket/Event Experience you have booked with us. As TRAVELOPTIONS SPORT LTD act as appointed agents on an Official Basis, for Artist(s), Artist or Event Management and their Promoters, we may be required to share your data in respect to Ticket Validation and they may subsequently contact you to provide additional information concerning the Event or Show or to provide information relating to the security of the Event or Show and Artist/Event News – You can unsubscribe at any time from any information they provide.
Processing of personal data in countries outside the EU and EEA
Depending on the country/destination your Ticket/Event or Package you have booked is located and which partners we may use to fulfil our obligations to you, elements of your personal data may be processed outside the EU and EEA. Similarly, if the destination of a Ticket/Event Experience or Package is within the EU/EEA, it may be the transport companies and accommodation organisations or partners we use, may be based outside the EU / EEA. This said, always only the necessary information required for the execution of the Ticket/Event Experience or Package and other services is provided to our contracted partners.
By submitting your personal information to us, you agree that we may process personal data outside the EU and the EEA and that you are aware that privacy data protection may be lower than that legislated in the EU and EEA.
Your rights to information about you
You have the right, at any time, to withdraw your consent to processing the information you have provided to us.
This means that you can also request rectification or deletion of your personal information. Such a request is to be made in writing to us. Your data will then be corrected or deleted as soon as possible and within a month of your request. If you have a current Ticket/Event Experience or Package booking that has yet to take place or has completed, your data on your request will be deleted as soon as is possible to do or within one month after completion of the Ticket/Event Experience or Package unless otherwise required by law.
You can access your booking at any time using CUSTOMER LOGIN with your password and email to view your personal information we store about you and your booking(s) with us. You can also contact us with the request to have access to the registered information we have about you, which we will provide as soon as is possible and within a month of any request.
Want to know more about the Data Protection Ordinance (GDPR)?
More information on the General Data Protection Regulation (GDPR) is available on the data inspection website.
If you would like to contact us, please do so at TRAVELOPTIONS SPORT LTD, 3 10 West Street, Alderley Edge, Cheshire, England, SK9 7EG – United Kingdom, please email info@to-sport.co.uk
We take the security of your personal information very seriously. Consequently, we use 128-bit Secure Socket Layer (SSL) encryption for all your transactions with TRAVELOPTIONS SPORT LTD. This system encrypts all your personal information
Security Measures – PCI Compliant
We take the security of your personal information very seriously. Consequently we use 128 bit Secure Socket Layer (SSL) encryption for all your transactions with TRAVELOPTIONS SPORT LTD . This system encrypts all your personal information, and all Debit/Credit Card/PayPal payments are transacted by SAGEPAY company which is fully PCI compliant so that no card data is stored or can be read or intercepted by a malicious third party.
Third Party Sites
TRAVELOPTIONS SPORT LTD is not responsible for the privacy policies or practices of any third party sites linked to this site. Consequently, we advise you to read their privacy policies before submitting data to such sites.
23 We may process data about your use of our website (“website usage data”). The website usage data may include your IP address, geographical location, browser type and version, device type, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your use. The source of the website usage data is our analytics tracking system. This website usage data may be processed for the purposes of analysing the use of the websites and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our websites and services.
Cookie Declaration
www.to-sport.co.uk uses cookies.
What are cookies?
Cookies are small text files that are placed on your computer, smartphone or other device when you access the internet.
Why are cookies essential to to-sport.co.uk website?
This website, along with most websites, uses cookies. Cookies let users navigate around the site. Without cookies enabled we can’t guarantee that the website and your experience would be as we would wish. IMPORTANT TO KNOW: - None of the cookies we use collect your personal information and they cannot be used to identify you. A cookie in no way gives us access to your computer or any information about you, other than the statistical data you choose to share with us.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites. Session cookies are temporary cookies which only exist during the time you use the website (until you close the browser after using the website). Session cookies help our websites remember what you chose on the previous page, avoiding the need to re-enter information.
Persistent cookies stay on your device after you’ve visited our website. For example, if you have come from another site where we have a relationship. This may be an Official Box Office, or Artist Website. Persistent cookies help us identify you as a unique visitor but don’t contain information that could be used to identify you but helps us monitor traffic levels to our site. This said these cookies will only be valid for a limited time period.
Cookies provide information for us to analyse web traffic and sources. We also use web analytics services from other companies to track how visitors reach our site and the path they take through it. These companies use cookies to help us improve our service to you.
The analytics services we use are:
Google Analytics, which uses cookies to help us analyse how visitors use the site. Find out more about how these cookies are used on the Google privacy site
How to control and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings. The ‘help’ function within your browser should tell you how.
Cookies in emails
As well as the cookies we use on our websites, we use cookies and similar technologies in some emails. These let us to know whether an email has been opened and how you’ve interacted with it. If you have enabled images, cookies may be set on your computer or device. Cookies will also be set if you click on any link within the email. The types of cookies we use are known as Web beacons: tiny, invisible images placed in emails to tell us whether you’ve opened them (and if so, how often), how you interacted with them (for example the time you spent reading the email), which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device. Again, no personal information is revealed, or your identity is known, purely analytical.
Link tracking: our emails may contain several hyperlinks, each of which has a unique tag. When you click on one of these links the mailing company logs the click so that we can understand who has clicked through from an email to our website. This is common practice and again does not identify you.
Making choices about cookies
If you don’t want to accept cookies from our emails, simply close the email before downloading any images or clicking on any links. You can also set your browser to restrict or reject cookies. These settings will apply to all cookies on websites and emails.
In some instances, depending on your email or browser settings, cookies in an email may be automatically accepted (for example, when you’ve added an email address to your address book or safe senders list). Please check your email browser or device instructions for more information on this.
Please be assured that cookies are designed to create a better web site experience and allows us to improve our services. Cookies do not identify you and are used by most websites.
This website is owned, serviced and operated by TRAVELOPTIONS SPORT LTD
Our privacy officer can be contacted at info@to-sport.co.uk
24 FAILURE TO GAIN ENTRY
TRAVELOPTIONS SPORTS LTD accepts no responsibility for anyone failing to gain entry to the stadium for any reason, and they will not be compensated.
25 Please note that we may revise and amend these Terms from time to time and post the new version of such Terms on the website. By continuing to use the website, you signify your agreement to be bound by the amended Terms. These Terms shall be governed by English Law and all parties agree to be subject to the exclusive jurisdiction of the English courts.
FAQ’s
Will our seats be together?
Yes, we always guarantee seats together.
What is your Covid refund policy?
We offer a full money back guarantee if the match is cancelled and played behind closed doors due to Covid-19, or you can use the credit against another booking. If the fixture goes ahead with fans we cannot offer a refund. If the fixture is rescheduled, we cannot offer a refund.
Can I get a refund if I cannot attend due to Covid travel/isolation restrictions?
Unfortunately, we cannot offer a refund in these cases. TravelOptions Sport advises all attendees to purchase travel insurance to cover the duration of the booking, that includes if you are unable to travel/attend an event.
What happens if a fixture is re-scheduled?
If the fixture is re-scheduled the tickets/package will automatically transfer to the new date free of charge.
Can I get a refund if I decide not to attend an event/fixture?
Unfortunately, we cannot offer a refund in these cases.
What happens if the game is moved to a new date?
Fixtures can change date and kick-off times can change as close as a couple of weeks before they’re played. Match dates and times are usually announced no later than 4 weeks before they are played. We will notify you by email once we get informed of any changes to a match date or time. Your hotel booking will be moved to the new dates if needed free of charge.
When will I receive my tickets?
No later than 2-3 days before the event/match.
Can I transfer my tickets to some else?
No, tickets are non-transferable once they have been sent.
Do you offer concessions for children and senior citizens?
Unfortunately we don’t – the football clubs or the hotels we work with don’t offer reduced rates.
Do you offer family rooms in hotels?
Yes, please contact us and let us know your requirements and we can offer a family package price.
Can I pay by cheque or cash?
No, we only accept credit or debit card payments.
Do I need Insurance?
TravelOptions Sport recommends that you purchase separate travel insurance including if you are unable to travel.
I have a query with a booking who can I contact?
If you have a query with a current booking, please email info@to-sport.co.uk