Package Travel: Key Rights

Does this apply to my booking? Yes, if you have booked a Match Break Package: a match ticket or hospitality together with a hotel stay, booked with us in the same order. That is a package under the Package Travel and Linked Travel Arrangements Regulations 2018, so you have the rights below and your payments are protected by ABTOT (we are member 5729).

If you have booked tickets or hospitality on their own (a Ticket & Hospitality Only booking), it is not a package. The rights below do not apply, ABTOT protection does not apply, and Parts A and B of our Booking Terms and Conditions govern your booking.

Statutory wording: Schedule 2 of the Package Travel and Linked Travel Arrangements Regulations 2018

Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

  • Travellers will receive all essential information about the package before concluding the package travel contract.
  • There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
  • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other than the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
  • If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
  • Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  • If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. TravelOptions Sport Ltd has taken out insolvency protection with ABTOT, The Association of Bonded Travel Organisers Trust Limited (the entity in charge of the insolvency protection). Travellers may contact this entity (ABTOT, 7th Floor, 69 Leadenhall Street, London EC3A 2BG, membership@abtot.com, 020 7065 5311) if services are denied because of TravelOptions Sport Ltd's insolvency.

The full Regulations: legislation.gov.uk/uksi/2018/634

Before you book a Match Break Package

The law also asks us to tell you the following before you book a package. The details of the match, the hospitality and the hotel are on the product page; everything else is here.

Who you are booking with TravelOptions Sport Ltd, trading as TravelOptions Sport, company number 12475562, registered office 10 West Street, Alderley Edge, Cheshire SK9 7EG. We are the organiser of your package. Bookings and customer service: support@to-sports.com or +44 7404 445447.
Price and payment The price in your basket is the full price, including VAT where it applies. There are no additional fees or charges, and payment is taken in full when you book. Our packages are supplied under the Tour Operators' Margin Scheme, so VAT is not shown separately.
Cancelling You may cancel at any time before check-in by emailing us. Our standard cancellation charges, counted from the day we receive your notice to the check-in date, are 30% of the package price at 70 days or more, 75% from 69 to 35 days, and 100% at 34 days or fewer. Charges are reduced where we save or recover a cost. We strongly recommend travel insurance that covers cancellation.
Transferring You may transfer the whole package to someone who meets its conditions, on reasonable notice, for the actual cost of the transfer.
Financial protection Your payments for a package are protected by ABTOT (we are member 5729). Our packages do not include transport, so no repatriation arrangements apply.
Reduced mobility Accessible seating and accessible hotel rooms can be arranged on request before you book: email us with your requirements and we will confirm what is available. Access at Anfield is controlled by Liverpool FC and requires registration with its disability access team.
Travelling from outside the UK Our packages do not include travel to Liverpool. Passports, visas, electronic travel authorisations and any health formalities are your responsibility; check the official requirements well before you travel.
Fixture dates Football fixture dates and kick-off times are provisional and may be moved for broadcasting, competition scheduling and other reasons. Your tickets and hospitality remain valid for the rearranged match, and we will move your hotel nights to match where we can, at no extra cost.
Group size and language No minimum number of travellers applies. Hospitality is provided in a shared facility, and services are provided in English.
Full terms Parts A and C of our Booking Terms and Conditions (sections 1–18 and 25–39) apply to packages and form part of your contract.

Ticket & Hospitality Only bookings. These are bookings for a specific event, so no cooling-off period applies and we cannot refund a change of mind or an inability to attend; travel insurance is recommended. Sections 19–24 of our Booking Terms apply.

Page updated 12 October 2026.